Dynamics 365 CRM/CE Functional Consultant

We are looking for a talented functional consultant to drive successful implementation of Microsoft Dynamics 365 field service, customer service, sales and marketing solutions evaluating business requirements of the customers and converting them into technical specifications. Working closely with different stakeholders, pre-sales, end users and technical team you will oversee the efficient configuration, customization, and roll out of Microsoft Dynamics 365 CRM modules ensuring they align with the organization’s objectives.

Requirements:

• Bachelor's degree in business administration, computer science, or equivalent

• Min 3-5 years of experience as a business analyst/functional consultant

• Proven track record of successful Microsoft Dynamics 365 Field Service, Customer Service, Sales, Customer Insights, Project Operation implementation (at least 3 of the listed products)

• Certification for a Functional Consultant role in Dynamics 365 Customer Insights, Dynamics 365 Sales, or Dynamics 365 Customer Service and Field Service

• Experience in user training activities

• Skilled in system configuration, customization, and data management within Microsoft Dynamics 365

• Gap analysis between customer needs and Dynamics 365 capabilities

• Pre-sales and demo experience

• Strong analytical and problem-solving abilities, with a talent for converting business requirements into practical solutions

• Highly organized and able to work independently without guidance

• Excellent communication and interpersonal skills to work with different stakeholders

• Excellent command of spoken and written English

Nice to have:

• Understanding of industries like manufacturing, healthcare, automotive, financial services, retail, or others
• Familiarity with Agile or iterative project management methodologies

Responsibilities:

• Interact with potential customers to gain a clear understanding of their needs and goals
• Participate in pre-sale activities and Dynamics 365 CRM modules to potential customers
• Collaborate with different stakeholders to gather, analyze and document requirements
• Convert business needs into functional specifications
• Configure and customize Dynamics 365 Field service, customer service, sales and marketing based on customer requirements
• Work closely with developers to execute requirements and resolve issues

We can offer:

• Projects for such clients as PayPal, Wargaming, Xerox, Philips, adidas and Toyota
• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Compensation for medical expenses
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate